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Login
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Follow these Links to Helpful Instructions
How Do I Login To The Conference Room? Your first time logging into the webroom you only need to enter your name and click enter room. No password is necessary. The Java Starting Message will appear:
The Java message will disappear and Download Application dialog window will display to install the VereConference Utility. This will only be necessary to download your first time entering the webcast room or in the future when our software is updated.
After downloading and installing the plugin you will be prompted to "RUN" the application. Check the box "Always trust content from this publisher" to avoid this step in the future and then click RUN.
If your login is successful, the conference room application will open.
How Do I Test to See if I have the Latest Version of Java? How do I install Java? Successfully launching Vereconference depends on having a properly configured Java installation. This means that Java, Java Web Start and your web browser successfully work together to launch an application. Note: Much of this article applies only to users of Microsoft Windows. Java comes pre-installed on the Mac and is therefore unlikely to be mis-configured. The following test will determine if you are able to launch a sample Java program using Java Web Start. At this point, we are testing only your Java installation — This test does not involve VereConference in any way. Unfortunately, Apple still ships Java version 5, and the sample application below requires Java version 6. Click the following link:
Progress Bar Demo If Java is working properly, you should see a “Java Starting” window followed by the “Progress Bar Demo” sample application.
If you see the windows above, then your Java installation is properly configured. If you do not see the windows above, follow the steps below to update your Java installation. This will ensure that you are running the latest Java update and that no older versions of Java are getting in the way. It will also update your web browser settings to work properly with the new installation.
If the sample application still does not launch, then verify that you are running the latest version of your web browser. Windows users should be running the latest version of Internet Explorer or Firefox. Mac users should be running the latest update of Safari or Firefox. If your browser is fully up to date, and you still cannot launch the sample application, then then trying a different browser will help determine if the problem is with your Java installation, or with your web browser configuration:
Following installation of a new browser, run the Java installation program again to be sure that Java has fully configured your new browser. If changing browsers allows you to launch the sample application, then the problem is likely with your browser’s handling of JNLP files. Such problems can be caused by security software, spyware, download accelerators or other browser add-ons. Removing browser add-ons and/or reinstalling Java may resolve the issue, however, VereConference cannot provide any specific advice on configuring 3rd party software. If changing browsers, reinstalling Java and restarting your computer still do not enable running of the sample application, then some other issue on your computer is preventing Java and/or Java Web Start from functioning properly. Contact your security software vendor or PC manufacturer’s technical support department for assistance with the issue.
How do I test my Network, Proxy, & Firewall Settings?e This guide will help you to diagnose problems connecting to the VereConference Server.
Connection TesterThe VereConference Connection Test application can further diagnose specific problems. This software requires Java 1.5 or later and Java Web Start. Launch the Connection Test Proxy ServersA proxy server is a middle-man between your computer and the internet. They are used by some institutions for security and monitoring purposes. Certain ISPs and so-called “download accelerator” products also (gratuitously) configure your computer with proxy servers. VereConference retrieves the proxy settings configured for Java and uses these settings to attempt connection to the server. If the telnet test was successful, then your computer can connect directly to the VereConference server, and VereConference will not need to use a proxy server. In this case you may configure the Java control panel so that Java uses a direct connection for all network communications. Note that even if a proxy is configured, VereConference will still attempt a direct connection in additon to attempting connection through the proxy. Therefore, the presence of a proxy is not necessarily a problem. FirewallsA firewall is an Internet security product that restricts which applications have access to the network. This section will discuss firewalls in general, not any product in particular. For product specific help with firewalls, please contact the product vendor or your network administrator. Some firewalls are quite complex, and we recommend consulting a qualified professional prior to making changes and/or disabling a firewall. VereConference assumes no liability for any problems resulting from firewall [mis]configuration. In order to determine if your firewall is, in fact, blocking access to the network, you can try to briefly turn it off, then attempt the telnet test and/or attempt to log in using VereConference. After the completion of your test, please turn your firewall back on. If it can be proven that the firewall is the problem, then work with the product vendor to obtain instructions to properly configure it to allow network access to VereConference. Many firewalls prompt the user go grant network permission the first time that an application is run. If permission was not granted the first time, or if the firewall must be configured specifically for an application, then configure your firewall to allow the VereConference executable to access the network on port 5049. The path to the “VereConference” application is the path to your Java installation. Though not technically firewalls, many add-on products such as download managers, download accelerators, browser add-ins, etc. can cause various problems. As a troubleshooting step, try uninstalling any nonessential software that modifies how your computer accesses the network. Script Errors in the Embedded Browser Many web pages contain errors. Since end users can do nothing about this, browsers are typically configured to mask common problems. However, this is not always the case, and sometimes error messages are shown:
Script errors are normally displayed on computers where software development tools have been installed. Upon installation, the development tools modify the browser settings so that errors can be interactively debugged. Because VereConference includes Internet Explorer as its embedded web browser on Windows, users will occasionally see script errors appear when they receive web pages during synchronized browsing sessions. This can be confusing because not all users see a problem — only those users whose browsers are configured to display script errors. To disable the display of script errors, open Internet Explorer’s Internet Options:
Open Internet Options:
Verify the following Settings:
After verifying these settings:
Why Do Some Users Keep Reconnecting? Under normal circumstances, participants can remain connected to the server for days or weeks at a time. This is typical for most users of the software. A relatively few participants on unreliable or over-utilized internet connections may experience dropped or stalled connections to the server. Any time the client software detects that data is no longer flowing, it will automatically reconnect in an attempt to improve the situation. For this reason, participants on an unreliable or over-utilized Internet connection may experience frequent reconnects, as evidenced by many Login History entries of short duration. This is the software behaving as intended in the face of connectivity issues. Users with unreliable connections are often unaware that a problem exists because they are able to use their web browsers, access web-mail, download videos, etc. Web conferencing differs from these services because it streams data synchronously and in real-time. Although long a delay may be perfectly acceptable while waiting for a video to buffer and begin playback, it is not acceptable when having a real-time conversation. For this reason, the connection requirements for web conferencing are much more stringent than for other types of network access, and a reliable, low-latency connection is essential. In the rare case of network problems in the data center, all participants will experience connectivity issues at the same time. If just one or only some participants experience connectivity issues as evidenced by your Login History, then the problem is with their specific internet connection(s). Some possible causes of connection problems are listed below: Local Internet Service Provider The user’s internet service provider is having network problems. If problems occur regularly or during peak hours, then the ISP may be oversubscribed, and the solution is to switch providers. (If you have ever attempted to use your cell phone at 5pm only to hear a recording that all circuits are busy, then you are no doubt familiar with the effects of over-subscription). To test this, try taking your computer to a friend’s house who uses a different service provider and has a known good connection. Over-utilized Home Connection Connections can become over-utilized due to file sharing, downloads, spyware, or other network-connected software using large amounts of bandwidth. Even the automatic update features of most applications and operating systems can download large amounts of data and choke off other network software. ISPs typically advertise the theoretical speed of an internet connection, but say little about the actual throughput that a user are likely to experience. It is important to understand the distinction between the rated speed and the actual throughput. To determine if your connection is over-utilized, shut down all other applications and browsers on your computer, turn off any software running in the background such as in the Windows System Tray, run an Anti-Spyware Sweep, and shutdown other computers sharing your network connection. Then enter the conference room to see if your connection experience has improved. Through a process of elimination you may determine the specific cause of the dropped connections, or determine that you need to upgrade your connection speed or switch internet service providers. Unreliable Home Connection Many users run wireless networks. In most cases, such connections perform reliably and well. However, they can experience interference from factors outside the home, such as a neighbor’s network coming online on the same channel. The possible causes of an unreliable connection are too many to number, but testing whether a wireless network is causing problems is easily accomplished by plugging your computer directly into your Cable or DSL modem to see if this improves connection quality. Regional Internet Service Provider Entire geographic regions and even whole countries can experience degraded service due to failures at regional network providers. Examples include failed or malfunctioning network routers, downed trunk lines, severed undersea cables, regional over-subscription, etc. Major network providers occasionally have a problem that can affect large blocks of users in the US, and some countries are regularly over-subscribed when connecting to servers located inside the United States. Proxy Server Some ISPs and vendors of so-called Accelerator products install proxy servers. A proxy server sits between your computer and the internet to improve your experience by caching content closer to you and to enhance security and protect your privacy by routing all of your internet traffic through a single point. While such products can improve web surfing, they can also interfere with legitimate connections. Internet Security Software Firewalls and other security products change the way that your computer connects to the internet. Typically these products need to be instructed to allow the web conference application to connect to the Internet, and after that they stay out of the way. If your computer is unable to remain connected, and no other cause can be found, then your security software may be responsible. As a test, try this free and reliable alternative: AVG Anti-Virus Free Edition.
Error Messages & What They Mean If you see this window it means you don't have java installed on your computer.
If you view a window that says "Connecting to Server..." and it never goes away or if after connecting once this window opens over and over again, or eventually gives the message: "Connection Failed," there could be two or three problems.
You may view this tutorial video on how to use the webroom.
Also keep in mind that if you have a webcam connected to your computer it will automatically turn on and display during your webcast. This video feed is also a part of the recording. Follow these instructions to disable your webcam. Option 1. Unplug it. If you have a built in webcam this is, of course not an option. Option 2. If you have a MAC open up Photobooth before logging into the webroom. Your camera cant be accessed by more than one program at a time and so if in use by photobooth the webroom wont be able to open it. Option 3. If you have a PC point your internet browser to: http://www.cameroid.com/snap.php before logging into the webroom. Click on the Accept button and your camera will turn on. Leave this window open while logging into the webcast and during the webcast. Your camera cant be accessed by more than one program at a time and so if in use by the cameriod site, the webroom wont be able to open it.
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